Meet Our Team

We established the Susan Triggiani Insurance Agency here at 1301 Baltimore Pike in Springfield in March 1980. We began with the INA Insurance Company and added many fine, A+ rated companies. Over these last 30 years our strong commitment to our customers has been rewarded year after year by seeing eighty percent of our customers return. We are proud to know most of our customers on a first name basis.

Our companies now include Access, Agency Insurance Company of Maryland, American Collectors, American Independent, American modern, Bristol West, Capitol, Dairyland, Diamond State, Farmers, Foremost, GMAC, Golden Rule, Hartford, Infinity, Lititz Mutual, Mercury, Midcontinent, Philadelphia Contributionship, Progressive, Travelers, Zurich. We are easy to find. We are directly opposite the main entrance of the Springfield Mall and there is plenty of parking. Also, we are easily accessible by trolley, train or bus. We have no sterile counter, no glass shield; come in, sit down, we will make it easy for you.


Susan Coin | Agency By The MallSusan Triggiani
I feel blessed. When I established our agency in March 1980, I had a vision of a company that would make your needs a priority and make it affordable. I also saw a few children in the mix. Joe and I were surprised by twins, Brian & Paul 1983, Jeff in 1985 and Michael in 1991. Debbie joined us in 1991 and we became the ideal family business. Our customers make our business a perfect blessing.


Joe Morrison | Agency By the MallJoe Morrison
I was torn between being a center fielder for a major league baseball team and a secret agent but the lure of excitement and danger as a suburban insurance agent, dad and husband was too much to resist. Call Joe and add more excitement to his life.




Debbie Coin | Agency By The Mall

Debbie Coin
I met Susan in September 1990 when she was looking for a house cleaner and that was my business at the time. We hit it off by February, she convinced me to ditch the broom and join the agency. After 21 years, I have become not only a member of the agency but a member of the family as well. I married Joe Coin 31 years ago. I have two children, Dan and Lisa and three cats. I enjoy crafts, baking and building. When customers stop in they often find some of my sweets here for them to enjoy.


Carol | Agency by the Mall

Carol Coleman
I have known Sue since we were fourteen when we laughed and played and dreamed of what the future would bring us. We never imagined our paths would lead us eventually to work together professionally. In the years prior to my joining the Agency by the Mall team, I worked and retired from Xerox International. When I’m not working, I spend my free time at the shore or gardening, cooking and entertaining friends and family. I enjoy our customers and are always doing my best to serve them. Though I work hard, the days pass quickly because I am always learning and gaining new experience.


Susan Coin | Agency By The MallGerry Benedict
I received my undergraduate degree in Business Administration with a Finance Concentration from Widener University and my Masters in Business Administration from West Chester University. I am a Certified Financial Planner. I am a current member of NAIFA and was elected as Greater Philadelphia Chapter’s – Rising Star’s. In the past two years I have qualified for MetLife’s Leaders Conference.



Mike Morrison | Agency By The MallMike Morrison
Mike is a 2013 graduate of Temple University, majoring in Journalism. He has been a licensed producer since 2012, he is currently working with us here and using his experiences to propel him into his future endeavors.

For a FREE Quote call 610-543-3113 or email or text 610-405-2921.

Agency by the Mall | 1301 Baltimore Pike - Springfield, PA 19064